USER SURVEY REPORT

2025 State of Customer Identity

Changing user needs, digital-first spaces, agentic AI, and overburdened developers mean that organizations are always rethinking their CIAM stack.

Descope commissioned a survey of 400+ CIAM decision-makers and asked them about their goals, challenges, requirements, and predictions.

Download the report to learn:

• Why 51% use workforce solutions for CIAM (but only 8% want to)
  
  
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  Why 82% cite negative business impact from CIAM issues
• Why 88% plan to use AI agents but only 37% have moved past pilots